Returns & Eligibility
At Katori Cutting Board, our return policy lasts 60 days from the date you receive your order. If 60 days have passed, we unfortunately cannot offer a refund or exchange.
Please note:
- Defects & Damage: Returns and refunds are generally limited to items with verified functional defects or damage.
- Change of Mind: We do not offer refunds for a simple change of mind; however, exceptional circumstances may be considered at our discretion.
- Condition: Items must be returned unused, in their original packaging, and with proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Perishable goods (e.g., food, flowers, magazines)
- Health, personal care, sanitary, or intimate goods
- Hazardous materials, flammable liquids, or gases
To initiate a return, please contact us at [email protected].
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order. Because we process orders quickly, requests are time-sensitive. If you need to cancel, please email us immediately at [email protected].
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days. Refunds are finalized only after the returned item is received and verified.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or payment statement.
- Contact your credit card provider—it may take time before the refund officially posts.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please reach out to [email protected].
Exchanges
We only replace items if they arrive defective or damaged. To exchange a item for the same model, please email [email protected].
Return Shipping
- You are responsible for paying your own shipping costs when returning an item.
- Shipping costs are non-refundable. If you receive a refund, original shipping costs will be deducted from your total.
- Delivery times for exchanged items may vary depending on your location.
- If returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.